FAQ

We aim to dispatch all orders
within 1-2 business days. Please allow extra time during peak periods such sale
events or public holidays.

Express orders received after
12pm on a Friday will not be processed until the following Monday.

Our warehouse is based in
Melbourne, Australia, therefore shipping times may vary depending on your
location. Please see our Return Policy for estimated shipping rates, timeframes, and further information..

We’ve partnered with Refundid to
make Australian returns quick and easy. If your order meets our return
criteria, you can lodge a return through our online portal.

Visit our Returns Page to get started, or for further information on returns outside of
Australia.

Please see Return Conditions for
information on returning an item from a bundle discount.

• Standard Shipping: $10 flat rate
• Free on orders over $100 AUD
  
• Express Shipping: $15 flat rate
• Free on orders over $300 AUD

See Shipping Information for international shipping rates

Not at this stage - but we're working on it!

We begin processing orders shortly after they’re placed, so we’re unable to guarantee changes or cancellations. If you need to update or cancel your order, please contact us at hello@primi.com.au as soon as possible, and we’ll do our best to assist before your order ships.

We offer sizes 2XS–5XL, and our pieces generally run true to size. Each product page includes detailed sizing information, fit notes and recommendations.

Please use our general size guide for an approximate reference, and keep in mind that fit can vary slightly depending on the style and fabric.

We accept returns within 14 days of delivery, excluding Final Sale. Items
must be unworn, unwashed, and in original condition with tags attached.

Please refer to our Returns page for full details.

At this stage, Primi is unable provide a return label for international orders. International return shipping and any reverse duties
& taxes are the responsibility of the customer.

Please see International Returns for further information.

Final sale items cannot be returned or exchanged unless deemed faulty. We recommend choosing carefully, as any returned final sale items will not be accepted or sent back.

Orders paid entirely with a gift card or store
credit can only be returned back to the gift card, minus an $11.95 return label
fee unless Checkout Plus was selected at time of ordering.

Cash refunds to original payment are not available.

Orders paid with a mix of gift card / store credit and card payment that are returned for a refund can only be returned to the
original payment methods.

The return label fee will be deducted from the gift card portion.

Full cash refunds are not available for mixed
payment orders.

We're so sorry if you’ve received a faulty or damaged item. Please email us at hello@primi.com.au with your order number and clear photos of the fault within 48 hours of receiving your order. Our team will prioritise your case and work to resolve it as quickly as possible.

Checkout Plus is a small, optional payment of $2.50 at checkout for Australian orders
that entitles the order to be returned for a refund, exchange, or store credit
at no return postage cost.

If you opt out of Checkout Plus and need to return your order, our standard return postage rate of $11.95 will apply.

Australian customers are welcome to exchange for the same item of a different size or colour, subject to availability. Return postage is $11.95 (unless Checkout Plus was selected at time of ordering) and we will cover the outgoing shipping on the new order.

Please note: Final Sale items are not eligible for return or exchange unless
faulty.

See Australian Returns to get started.

Exchanges are not currently available on
international orders. Please see International Returns
for more information on return options.

You can reach our customer care team by emailing hello@primi.com.au. We’re available Monday to Friday, 9am–5pm AEST, and aim to respond to all enquiries within 1–2 business days.