DELIVERY & RETURNS

BLACK FRIDAY RETURN POLICY: Items purchased during our Black Friday Sales are eligible for store credit only, minus a $10 return label fee. Refunds and 110% store credits are not available for Black Friday sale items.

Please visit our return policy for more details.  Please note, we do not provide a return label for international returns. International returns are the responsibility of the customer 

AUSTRALIAN ORDERS:  We are currently partnered with Australia Post for all orders within Australia. 

ORDER VALUE	STANDARD SHIPPING	EXPRESS SHIPPING
$0 - $150	$6	$10
$150 +	$6	FREE

 

INTERNATIONAL ORDERS We are currently partnered with Fedex & Australia Post Express for international shipping. Please visit our shipping policy for further details

NEW ZEALAND	Express Flat Rate	$10 AUD
UNITED STATES	Express Flat Rate	$20 AUD
CANADA	Express Flat Rate	$20 AUD
UNITED KINGDOM	Express Flat Rate	$20 AUD
SINGAPORE	Express Flat Rate	$20 AUD
REST OF THE WORLD	Orders $0 - $300 AUD	$35 AUD
	Orders $300 + AUD	Free Shipping

 

INTERNATIONAL CUSTOMS & TAXES: It is the customer's responsibility to be aware of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order. Primi will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense.