DELIVERY & RETURNS
We aim to dispatch all orders within 24 - 48 hours hours between Monday - Friday.
Our warehouse is based in Melbourne, Australia, therefore shipping times may vary depending on your location. Orders received after 12pm on a Friday will not be processed until the following Monday. 24 - 48 hour dispatch may also not be applicable on orders placed during peak periods (Sale or Public Holiday periods).
AUSTRALIAN ORDERS: We are currently partnered with Australia Post for all orders within Australia.
|
ORDER VALUE |
STANDARD SHIPPING |
EXPRESS SHIPPING |
|
$0 - $150 |
$6 |
$10 |
|
$150 + |
$6 |
FREE |
INTERNATIONAL ORDERS We are currently partnered with Fedex & Australia Post Express for international shipping. Please visit our shipping policy for further details
|
NEW ZEALAND |
Express Flat Rate |
$10 |
|
UNITED STATES & UNITED KINGDOM |
Express Flat Rate |
$20 |
|
REST OF THE WORLD |
Orders $0 - $300 |
$35 |
|
Orders $300 + |
Free |
INTERNATIONAL CUSTOMS & TAXES: It is the customer's responsibility to be aware of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order. Primi will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense.
RETURNS: Please visit our return policy for more details. Please note, we do not provide a return label for international returns. International returns are the responsibility of the customer